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Split Toll Plaza Configuration started on Delhi Gurgaon Expressway to ease traffic flow

Post Date : Sep 22,2012

In order to ease traffic flow at the KM 24 Toll plaza on the Delhi Gurgaon Expressway, the concessionaire has started the concept of a split toll plaza. These include 2X7 split tolling configuration on the Gurgaon to Delhi side and 2X6 split tolling configuration on the Delhi to Gurgaon side. As part of this arrangement, the two extreme left lanes of the toll plaza on both sides are kept open so that traffic can seamlessly pass through them and reach a split tolling point where 6 additional tolling booths are available on the Delhi to Jaipur side and 7 additional tolling booths are available on the Jaipur to Delhi side. In addition 8 toll collection booths have been set up on the Udyog Vihar Road which could help ease the evening traffic going from Udyog Vihar back to Delhi. As a result additional 21 toll lanes have been added on to the toll plaza which significantly increases its capacity and would help bring down the commuter waiting time at the plaza.

All toll operators in these additional lanes have been provided with hand held tolling devices to speedily attend to commuters taking the split toll plaza and the Udyog Vihar Toll Plaza. For better traffic management we have added on 50 more staff at the KM 24 toll plaza which now include about 50 lane attendants and 80 toll collectors. Ongoing time motion study based training and incentivization is being provided to the staff to further increase processing rates and faster toll collectors are being used in high flow lanes. To encourage more commuters to use the Udyog Vihar toll plaza, we have distributed leaflets and put up banners within Udyog Vihar.  We have written to the traffic police to deploy more personnel to help in traffic flow management and we would be requesting them to challan the errant commuters who are cash users entering tag lanes which leads to a drop in the processing rate at the toll plaza.

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